Can UPS be than USPS? I think I am about to find out.
I just had a conversation with my delivery lady that I wish I had never had. I scheduled a pick up for yesterday for 20 packages. They were still on my porch when I got home at 9pm last night, so we got back in the car and drove them to the Post Office in town.
I've been using the pick up option because the post office here is not conveniently located, and given how many packages have been going out, figured that it was best to save myself the half hour round trip and use that time for other things (like keeping up with orders).
She rang the bell about 5pm, and I answered and said "Hi, I don't have any packages going out until Monday, they were scheduled..."
Post lady "I know, for yesterday, here's your slip for the pick up, you'll want to read the note"...
There was a handwritten note at the top of the page, detailing that the slip was not given to the other route driver yesterday despite that being the scheduled date and that she should pick up my packages today and disregard the out of date postage metered on said pick up.
When she asked her boss about the out of date postage, her boss, she said, waived it off and said it didn't matter that too many people were shipping too many things and that the worst that would happen is that the packages wouldn't get delivered, or they'd wind up late, or eventually returned to me when they got around to resorting it when it came back through the chain.
I was so floored I completely didn't think to ask her to bring me back a copy of the pick-up slip. She's keeping it because she plans on taking it, along with the dates of the other pick ups that have been skipped (this is an average of once a week that she hasn't been given the scheduled pick up slips - just for me... at this point, about 3 weeks ago, she just agreed to stop if she saw packages on the porch whether I had scheduled a pick up or not - or more the point - if she got a notice of pick up required or not).
I asked her what was going to happen - she said she plans on going to the local post master on her day off on Monday, and that if she lost her job, she'd collect unemployment for 18 months and then retire, but she wasn't going to be the only one going down. Other than that her boss could "stuff it" because she was tired of them making her look bad, and that it wasn't any wonder no one used the post office to ship anything any more.
She then recommended I start taking my packages to the next town over until this all got sorted out, and in the meantime to verify that all of my customers actually got their packages. So now I need to change my shipping schedule, because the next town over is a 30 minute or so drive one way, vs the 30 minutes or so round trip that the town one is.
Or I need to find out if its really that much more expensive to ship UPS or Fed-Ex. Etsy has this cool new hook-up with Fed Ex to save us money when we ship with them. I think come Monday I will be seriously looking into it.
In the meantime, I will be writing emails to about 100+ people to verify their package arrival for all orders shipped (that i don't have other proof of delivery for) since the beginning of November. Then I'm going to soak in the bath and cry for a while... because its Christmas season, and between this and the PayPal debacle from the other day, I think I have reached the limit of what I can handle.
Then, after dinner (which will come right after the bath - oh how I wish I had another of these ), I will be hitting the kitchen. I have until Monday to get as close to done on all current orders as I can be, so that I can start working on anything that may come up between now and then so it all still gets where its going by Christmas.
Are we there yet? Is it New Years Eve? Is it 2011?