I need to stop making impulsive chat room purchases. Well...actually, that's not true, because I've made a few of them and most of them are perfectly wonderful. It just so happens that my two bad experiences were also impulsive chat room purchases.
The hats. Ok, I still don't want to come out and say the seller's name, but really, I think most of Etsy has been screwed by this lady in the last couple of months. It's not hard to figure out. Over a month later and I still don't have my money refunded, though she did cancel the sale a couple weeks ago. Amy talked to her yesterday and she told her to send me a money order or I will file a claim with my bank (since I used my bank account to pay) and Etsy. She said she would be mailing it today. Guess we will see.
The fudge. I bought a batch of fudge from a seller in chat last week because she was running sale...and I love fudge, lol. Anyway, I received it yesterday. It was wrapped in a cellophane bag and put into a large manilla envelope. No box. No bubble wrap. No padding. It was melted, smooshed flat, and leaking out of the cellophane and envelope. I was not a pleased Misty, so I sent her a convo letting her know the situation, and she said that she would give me 50% off my next order.
What? Now, is it me? Am I just too demanding? Do I expect too much? We have had 1 problem with an order we sent out where the customer was not satisfied. We offered a full refund or replacement. That was the right thing to do, in our minds. It wasn't going above and beyond....it was doing the right thing. So...I get this fudge that in not even edible, and her solution to the problem is 50% off my NEXT order? It's not right.
I haven't replied to her convo yet, but I don't think I want to settle for just 50% off my next order because I don't think there will BE a next order. I would like to have a new batch made and sent to me in proper packaging, or have my purchased reimbursed, since I am going to have to throw what she sent me in the trash (after I have taken pictures of it).
Do you think I should just let it go? Or should I let her know I am not happy with her solution to the problem?